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Emotional Intelligence

Emotional intelligence is a skill. And like any other skill, you can get better at it with training and practice. It allows you to read the personality style of individuals and adjust your communications accordingly without being controlled by your underlying emotions.




  • Training Type
  • Training

  • Topics
  • Lesson 1
    Introduction
    The Course Explained
    • Learning Outcomes
    • More Later
    • Action Items
    Lesson 2
    Emotional Intelligence Defined
    • Benefits of EQ
    • The Academic Theory of EI & Assessing EQ
    • Five Dimensions of the Trait EI Model
    • EQ Self-Assessment Activity
    Lesson 3
    Becoming Self-Aware
    • Self-Awareness Explained
    • Self-Manage for Success
    • Being Open to Opposing Viewpoints
    • Learn to Compromise for Success
    • Choose Your Attitude
    Lesson 4
    Self-Management/Regulating Your Emotions
    • ‘EQ" in Action
    • Emotional Science
    • Amygdala Hijack - What’s Happening Inside Our Head When We Lose Control
    • Understanding Emotions
    • Find Your Self-Control
    • Using Coping Methods
    • Relaxation Techniques

    Lesson 5
    Self-Motivation (M)
    • Optimism
    • Pessimism
    • The Balance between Optimism and Pessimism
    • The Power of Re-Framing: The Balance between Optimism and Pessimism
    Lesson 6
    Empathy (E)
    • What are the Barriers to Empathy?
    • Developing Your Empathy
    • Empathising with Others
    Lesson 7
    Social Skills (SS)
    • Making an Impact
    • Creating a Powerful First Impression
    • Assessing a Situation
    • Being Zealous without Being Offensive
    • Traits of a Person with High Social Skills
    Lesson 8
    Skills in Emotional Intelligence
    • How to Accurately Perceive Emotions
    • Use Emotions to Facilitate Thinking
    • Understand Emotional Meanings
    • Manage Emotions
    Lesson 9
    Verbal Communication Skills
    • Verbal Communication – Clear Message, Emotionally Effective
    • Focused Listening
    • Asking Questions
    • Communicating with Flexibility and Authenticity
    Lesson 10
    Non-Verbal Communication Skills
    • Body Language
    • The Signals You Send to Others
    • It’s Not What You Say, It’s How You Say It

    Lesson 11
    Social Management and Responsibility
    • Articulate your Emotions Using Language
    • Business Practices
    • Understand Emotions and How to Manage Them in the Workplace
    • Role of Emotional Intelligence at Work
    • Disagreeing Constructively
    Lesson 12
    Wrapping Up
    • Words from the Wise
    • Review of Parking Lot
    • Lessons Learned
    • Completion of Action Plans and Evaluations

  • Pre-requisites
  • No pre-requisites needed for the audience of this course.

  • Audience
  • This training course is useful for anyone who leads or works with other people, no matter what size the organization.

  • Related Courses
  • Analytical thinking course.

  • Value of Training
  • Training Hours
  • 16 Hours

scheduled date Location time No of days price  
16 Hours Apply To The Course