Emotional intelligence is a skill. And like any other skill, you can get better at it with training and practice. It allows you to read the personality style of individuals and adjust your communications accordingly without being controlled by your underlying emotions.

• Training Type

Training

• Topics

Lesson 1
Introduction

The Course Explained
• Learning Outcomes.
• More Later.
• Action Items.

Lesson 2
Emotional Intelligence Defined
• Benefits of EQ.
• The Academic Theory of EI & Assessing EQ.
• Five Dimensions of the Trait EI Model.
• EQ Self-Assessment Activity.

Lesson 3
Becoming Self-Aware
• Self-Awareness Explained.
• Self-Manage for Success.
• Being Open to Opposing Viewpoints.
• Learn to Compromise for Success.
• Choose Your Attitude.

Lesson 4
Self-Management/Regulating Your Emotions
• ‘EQ" in Action.
• Emotional Science.
• Amygdala Hijack - What’s Happening Inside Our Head When We Lose Control.
• Understanding Emotions.
• Find Your Self-Control.
• Using Coping Methods.
• Relaxation Techniques.

Lesson 5
Self-Motivation (M)
• Optimism.
• Pessimism.
• The Balance between Optimism and Pessimism.
• The Power of Re-Framing: The Balance between Optimism and Pessimism.

Lesson 6
Empathy (E)
• What are the Barriers to Empathy?.
• Developing Your Empathy.
• Empathising with Others.

Lesson 7
Social Skills (SS)
• Making an Impact.
• Creating a Powerful First Impression.
• Assessing a Situation.
• Being Zealous without Being Offensive.
• Traits of a Person with High Social Skills.

Lesson 8
Skills in Emotional Intelligence
• How to Accurately Perceive Emotions.
• Use Emotions to Facilitate Thinking.
• Understand Emotional Meanings.
• Manage Emotions.

Lesson 9
Verbal Communication Skills
• Verbal Communication – Clear Message, Emotionally Effective.
• Focused Listening.
• Asking Questions.
• Communicating with Flexibility and Authenticity.

Lesson 10
Non-Verbal Communication Skills
• Body Language.
• The Signals You Send to Others.
• It’s Not What You Say, It’s How You Say It.

Lesson 11
Social Management and Responsibility
• Articulate your Emotions Using Language.
• Business Practices.
• Understand Emotions and How to Manage Them in the Workplace.
• Role of Emotional Intelligence at Work.
• Disagreeing Constructively.

Lesson 12
Wrapping Up
• Words from the Wise.
• Review of Parking Lot.
• Lessons Learned.
• Completion of Action Plans and Evaluations.

• Pre-requisites

No pre-requisites needed for the audience of this course.

• Audience

This training course is useful for anyone who leads or works with other people, no matter what size the organization.

• Related Courses

Analytical thinking course.

• Value of Training
• Training Hours

16 Hours