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The Art of Negotiation Skills

The art of negotiation comes into play daily in the life of employees at all levels and in every position. Participants explore how current approaches to negotiation strategy and tactics are used, what negotiation entails, types of negotiation relationships that exist from hard bargain to win-win, to fully partnered relationships and personal ones. The course explores the personal and behavioral characteristics of an effective negotiator. Participants discuss how empowerment, power, and authority affect the negotiation process and outcome. Topics include how important it is to plan and prepare for a negotiation session.




  • Training Type
  • Training

  • Topics
  • • What is Negotiation?
    o The Truth Behind Negotiation
    o Long-term Agreement
    • Negotiation Hints
    o The Right Person
    o A good Relationship
    o BATNA
    o The Art of Declining
    o Focus on The Positive
    • Buying & Selling Service
    o Be Patient
    o The Psychological Aspects
    o The Interview
    • Salary Negotiation
    o Do Not Procrastinate
    o The Right Time
    o The Verbal Message
    • Assertiveness
    o Assertiveness
    o Keep Your Cool
    o At the Store
    • Negotiating by Not Negotiating
    o Not Negotiating
    o Two Directors
    o The CEO
    • Dirty Tricks
    o Locked in The Room Technique
    o Abusive Language
    o The Humiliation Technique
    o The Deadline Technique
    • Body Language & Negotiation
    o A good impression
    o Building Rapport

  • Pre-requisites
  • No special prerequisites applied.

  • Audience
  • Customer Service.
    Sales Representatives.
    Executive Managers.

  • Related Courses
  • Communication Skills.

  • Value of Training
  • Training Hours
  • 16 Hours

scheduled date Location time No of days price  
16 Hours Apply To The Course